Right of withdrawal

You have the right to withdraw from your order within 14 days of receipt, without giving a reason, as provided under Dutch and European consumer rules.

Please notify us in time via info@simsala.ai or the contact form, then return the products as soon as possible and in any event within 14 days, following the instructions you receive from us.

Hygiene products such as lingerie that has been worn or had the hygiene seal removed may be excluded from the right of withdrawal. See also our refund policy.

We will refund you after we have received the goods or you have provided evidence that you have sent them back, whichever is earlier.